Markus AI Privacy Policy

Last updated: 17-Aug-2026

Markus AI is a product of Augmented Intelligence Inc In this policy, "we," "us," and "our" refer to Augmented Intelligence Inc.

Augmented Intelligence Inc respects your privacy, and we are committed to protecting your privacy through our compliance with this policy.

This policy applies to all Products and Services Augmented Intelligence Inc provides to clients, including Markus AI.

For the purposes of this Privacy Policy "Personal Information" means any information relating to an identified or identifiable individual. Personal Information shall have the same meaning as “Personal Data” used in some jurisdictions such as the EU.

This privacy policy describes how Augmented Intelligence Inc collects, uses, and shares Personal Information about consumers and other individuals within our clients, business partners, supplier and other organizations with which Augmented Intelligence Inc has or contemplates a business relationship as a provider of Software as a Service on behalf of our clients though our products, services and applications.

Our Role

We act in two capacities.

As a Processor. When we deliver our platform to a client — an event organizer, host, or brand — that client is the Controller of the attendee, exhibitor, and sponsor data processed through it. They determine what is collected and why. We process that data only on their documented instructions, under a Data Processing Agreement meeting the requirements of GDPR Article 28.

As a Controller. We act as Controller for information we collect for our own business purposes — client and prospect contacts, website visitors, marketing and billing records, and security and audit data. This policy describes that processing.

Personal Information We Collect and Use

From our business contacts, prospects, and client personnel (we act as Controller):

  • Identifiers and business contact information — name, job title, employer, business email, phone, and postal address

  • Commercial information — services purchased or considered, contract and billing details

  • Internet and application activity — log data, IP address, device and browser type, authentication events, and how you use our website and platform

  • Security information — access logs and records generated for fraud prevention and system integrity

From event attendees, exhibitors, and sponsors using our platform on behalf of a client (we act as Processor):

  • Registration and profile data supplied by the attendee or the event organizer

  • Preference and interest data collected through pre-event questionnaires and AI-assisted interviews

  • Meeting, session, and networking activity

  • Content generated during the event experience, including interview responses and meeting notes

  • Application usage and device data

We do not knowingly collect Personal Information from anyone under 13, or the higher minimum age applicable in your jurisdiction.

Purposes and Legal Bases for Processing Personal Information

To provide services and products, including support:

  • performance of our contract with you, our legitimate interests and/or with your consent

For the operation of customer accounts:

  • performance of our contract with you, legal obligation, our legitimate interests and/or with your consent

To Improve and Develop Our Product and Services:

  • our legitimate business interests and/or with your consent

To Secure and Protect our Products and Services:

  • our legitimate business interests and/or compliance with laws

For service updates or marketing purposes:

  • performance of our contract with you, our legitimate interests and/or with your consent

To comply with legal requirements:

  • our legitimate business interests and/or compliance with laws

For any other purpose that has been notified, or has been agreed:

  • performance of our contract with you, our legitimate interests and/or with your consent

Where we get Personal Information from

  • Directly from you

  • Market research organisations

  • Providers of marketing lists and other Personal Information

  • Suppliers and service providers

Who we share Personal Information with

Internally - We may disclose your Personal Information internally within Augmented Intelligence Inc to conduct our business and our contract with you.

Third Party Service Providers - We may share Personal Information with our third-party service providers to support our websites, products, and services. For example, we may use service providers for data hosting, application development, marketing, sales support and customer support.

Government Agencies – We may disclose your Personal Information as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator, national security, for the purposes of public importance or any other legal or investigatory process involving us.

We do not sell Personal Information as the term sell is commonly understood. In CCPA, a sale is defined to include disclosures of Personal Information to a third party for monetary or valuable consideration.

Information Security and Retention

Augmented Intelligence Inc is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure. These safeguards include role-based access controls and encryption to keep Personal Information private while in transit. We also require any third parties we use to implement appropriate safeguards, such as contract terms and access restrictions.

We only retain Personal Information as long as necessary to fulfil the purposes for which it is processed, we may retain your Personal Information for additional periods if necessary for compliance with legal obligations to process your Personal Information or if the Personal Information is needed by Augmented Intelligence Inc to assert or defend itself against legal claims.

International Transfers

We are established in the United States, and we and our sub-processors may process Personal Information outside your country of residence, including outside the European Economic Area and the United Kingdom.

Where we transfer Personal Information out of the EEA, the UK, or Switzerland, we rely on the Standard Contractual Clauses adopted by the European Commission, together with the UK International Data Transfer Addendum where applicable.

A copy of the relevant transfer mechanism is available on request at privacy@dearmarkus.ai.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the site, remember preferences, and measure performance. These fall into three categories: strictly necessary (required for the site to function), analytics, and marketing.

Where required by law, we obtain your consent before setting any non-essential cookie, and you may withdraw it at any time. You can also manage cookies through your browser settings, though disabling strictly necessary cookies may affect functionality.

Your data protection rights

Augmented Intelligence Inc operates in countries that provide different data protection rights (for example the GDPR, or CCPA). To the extent provided by applicable data protection laws in your jurisdiction, you have the following rights:

  • Your right of access - You have the right to ask us for copies of your Personal Information. You can request other information such as details about where we get Personal Information from and who we share Personal Information with.

  • Your right to rectification - You have the right to ask us to correct or delete Personal Information you think is inaccurate or incomplete.

  • Your right to erasure - You have the right to ask us to delete your Personal Information.

  • Your right to restriction of processing - You have the right to ask us to limit how we can use your Personal Information.

  • Your right to object to processing - You have the right to object to the processing of your personal data.

  • Your right to data portability - You have the right to ask that we transfer the Personal Information you gave us to another organization, or to you.

  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

  • Your right to opt-out – For specific processing types such as targeted advertising.

  • Your right not to be subject to a decision based solely on automated means - If the decision produces legal effects concerning you or significantly affects you in a similar way.

  • Your right to appeal – Your right to appeal any decision by us to deny your privacy rights under applicable laws.

  • Your right to non-discrimination – Your right not to receive any discriminatory treatment when you exercise one of your privacy rights

How to exercise your rights

Email privacy@dearmarkus.ai with your request. We verify your identity before responding, and reply within the timeframes required by applicable law. You may use an authorized agent.

If we decline your request, you may appeal by replying with the subject line "Privacy Rights Appeal." We will respond within 45 days. If we deny the appeal, you may contact your state Attorney General or, in the EEA or UK, your supervisory authority.

If you are an event attendee, the event organizer is the Controller of your data — please contact them. If you contact us, we will forward your request to them.

Changes to the Privacy Notice

This policy may be updated from time to time and our website will indicate when the policy has been updated. You may access the current version at any time by clicking on the “Privacy Policy” link at the footer on our website. In some agreements with our customers and licensees, we may have provisions related to handling of Personal Information which may supersede the provisions of this privacy policy.

Contact

For any privacy-related question, or to exercise your rights under this policy, contact us at:

Augmented Intelligence Inc. 300 SE 2nd Street, Suite 600 Fort Lauderdale, FL 33301 Email: privacy@dearmarkus.ai